Explore Our Privacy Politicy

1. Who We Are (Data Controller)

ALTRIX Facilities Ltd is the data controller responsible for your personal data.

• Full Legal Name: ALTRIX Facilities Ltd
• Company Number: 17347067
• Email Address: services@altrixfacilities.co.uk

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us using the details above.

2. The Data We Collect About You

Personal data means any information about an individual from which that person can be identified. We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:

• Identity Data: Includes first name, last name, title, or job title.
• Contact Data: Includes billing address, service delivery address, email address, and telephone numbers.
• Technical Data: Includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system, and platform used to access this website.
• Usage Data: Includes information about how you use our website, products, and services.
• Marketing and Communications Data: Includes your preferences in receiving marketing from us and your communication preferences.

We do not collect any Special Category Personal Data (such as health data, political opinions, or religious beliefs) through our website.

3. How We Collect Your Personal Data

We use different methods to collect data from and about you, including through:

• Direct Interactions: You may give us your Identity and Contact Data by filling in forms on our website (such as requesting a free quotation), contacting us by phone, email, or post.
• Automated Technologies or Interactions: As you interact with our website, we automatically collect Technical Data about your equipment, browsing actions, and patterns via cookies and similar technologies.

4. Legal Basis for Processing Your Data

Under the UK General Data Protection Regulation (UK GDPR), we rely on the following lawful bases to process your personal data:

1. Performance of a Contract: Where we need to perform a contract we are about to enter into or have entered into with you (e.g., providing facility management or floor restoration services).
2. Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests (e.g., responding to inquiries, improving our website, and maintaining network security).
3. Legal Obligation: Where we need to comply with a legal or regulatory obligation in the UK.
4. Consent: Where you have given explicit consent (e.g., opting in to receive marketing communications). You have the right to withdraw consent at any time.

5. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we use your data to:

• Provide, manage, and deliver our building maintenance and specialist floor care services.
• Respond to inquiries, quotes, or requests submitted via our contact forms.
• Manage our business relationship with you (billing, notices, updates).
• Administer and protect our business and website (including troubleshooting, data analysis, and testing).
• Send relevant marketing communications (where permitted by law or with your consent).

6. Disclosure of Your Personal Data

We may share your personal data with trusted third parties for the purposes set out in this policy:

• Service Providers: IT and website hosting providers (including Squarespace), software suppliers, and payment processors.
• Subcontractors & Engineers: Professional multi-skilled engineers or contractors involved directly in delivering agreed maintenance services at your premises.
• Professional Advisers: Lawyers, bankers, auditors, and insurers providing professional consultancy services.
• Legal and Regulatory Authorities: HM Revenue & Customs (HMRC), law enforcement, or regulatory bodies where required by law.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

7. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. Access to your personal data is restricted to employees, agents, and contractors who have a business need to know.

8. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

9. Your Legal Rights

Under UK data protection laws, you have rights regarding your personal data:

• Request Access: Obtain a copy of the personal data we hold about you (Subject Access Request).
• Request Correction: Request correction of any incomplete or inaccurate data we hold.
• Request Erasure: Request the deletion of your personal data where there is no good reason for us to continue processing it.
• Object to Processing: Object to processing based on legitimate interests or direct marketing.
• Request Restriction: Request restriction of processing your personal data.
• Request Data Transfer: Request the transfer of your personal data to you or a third party.
• Right to Withdraw Consent: Withdraw consent at any time where we rely on consent to process your data.

If you wish to exercise any of these rights, please contact us at info@antrix.co.uk.

10. Complaints and the ICO

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us first.

11. Third-Party Links

This website may include links to third-party websites or applications. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

12. Changes to This Privacy Policy

We keep our Privacy Policy under regular review. Any updates will be posted on this page with an updated revision date.